sv388 Privacy Policy — Your Data, Protected

sv388 is committed to protecting the privacy and personal data of its players. This Policy has been prepared in accordance with generally accepted data protection principles and reflects sv388's operational standards for responsible data handling. It covers all personal data collected through sv388.mobi, the sv388 mobile interface, sv388's customer support channels (including WhatsApp, Telegram, and live chat), and any promotional or communication channels operated by sv388.

This Policy should be read alongside the sv388 Terms and Conditions and the sv388 Responsible Gaming Policy, both of which are available at sv388.mobi. Where this Policy refers to "personal data", it means any information that identifies or could be used to identify you as an individual — including your name, mobile number, email address, payment account details, gaming history, and device identifiers.

sv388 collects personal data through several channels and for specific operational purposes. The categories of personal data we collect include:

Registration and Account Data:

• Full name as provided during registration
• Pakistani mobile number (used as your primary account identifier and sv388 login credential)
• Date of birth (collected to verify compliance with the 18+ age requirement)
• Email address (if provided voluntarily)
• City or region of residence within Pakistan (used for support localisation and fraud detection)
• Preferred language settings

Identity Verification Data:

• CNIC (Computerised National Identity Card) number or other official identification, collected only when required for account verification purposes under sv388's Know Your Customer (KYC) procedures
• Copies of identity documents submitted for age or identity verification

Technical and Device Data:

• IP address and device identifier
• Browser type, version, and operating system
• Login timestamps and session duration
• Device type (mobile, tablet, desktop) and screen resolution

Gaming Activity Data:

• Games played, wager amounts (in PKR), and game outcomes
• Bonus activations, wagering activity relating to bonus funds, and withdrawal requests
• Self-exclusion settings, deposit limits, and responsible gaming tool usage

sv388 uses the personal data it collects for the following specific purposes:

• Account Creation and Management: To register your account, maintain your sv388 login credentials, and manage your profile settings.
• Identity Verification: To confirm that you meet the 18+ age requirement and to verify your identity when required by sv388's KYC procedures.
• PKR Transaction Processing: To process deposits via Easypaisa, JazzCash, HBL Bank, UBL Bank, and other accepted payment methods, and to process withdrawal requests to your verified Pakistani payment accounts.
• Fraud Prevention and Security: To detect and prevent fraudulent activity, money laundering, duplicate account registration, and other forms of account abuse. sv388 uses automated and manual monitoring systems for this purpose.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance via sv388's 24/7 English-language support channels across Pakistan.
• Responsible Gaming Compliance: To apply self-exclusion requests, deposit limits, session timers, and other responsible gaming tools to your account as requested or required.
• Legal and Regulatory Compliance: To satisfy applicable anti-money laundering, know-your-customer, and record-keeping requirements.
• Platform Improvement: To analyse aggregate, anonymised usage data to improve sv388's game library, interface performance, and payment processing speed for Pakistani players.
• Marketing Communications (with consent): To send promotional offers, bonus notifications, and platform updates to players who have opted in to marketing communications.

sv388 processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to perform our obligations under the sv388 Terms and Conditions to which you are a party — including operating your account, processing PKR wagers, and managing withdrawals.
• Legal Obligation: Processing is required to comply with applicable legal requirements, including anti-money laundering obligations, age verification requirements, and financial record-keeping regulations.
• Legitimate Interests: Processing is necessary for sv388's legitimate interests in operating a secure and fraud-free gaming platform, including fraud detection, account security monitoring, and platform performance analytics. sv388 applies a balancing test to ensure these interests do not override your privacy rights.
• Consent: For optional activities such as marketing communications, sv388 processes your data based on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

sv388 processes payment data in connection with PKR deposits and withdrawals conducted through Easypaisa, JazzCash, SadaPay, Raast, HBL, UBL, MCB Bank, Bank Alfalah, Visa, and Mastercard. sv388 does not store full card numbers or complete mobile wallet credentials on its own servers.

Payment processing for card transactions is handled by PCI-DSS compliant payment processors who operate under their own privacy and security frameworks. For Easypaisa and JazzCash transactions, sv388 stores only the mobile wallet number associated with your account and the transaction reference numbers necessary for reconciliation and dispute resolution.

sv388 maintains PKR transaction records — including deposit amounts, withdrawal amounts, and timestamps — for the period required by applicable financial record-keeping regulations. These records are not accessible to sv388 staff beyond those with a specific operational need.

sv388.mobi uses cookies and similar tracking technologies to provide a functional gaming experience, maintain your sv388 login session, and analyse platform usage patterns. Cookies are small data files stored on your device by your browser.

sv388 uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function correctly. These include session cookies that maintain your sv388 login state and cookies that store your language and display preferences. These cookies cannot be disabled without impacting Platform functionality.
• Performance and Analytics Cookies: Used to collect anonymised information about how Pakistani players navigate sv388.mobi, which game categories attract the most engagement, and where technical issues arise. This data is used to improve Platform performance — it does not identify you personally.
• Functional Cookies: Used to remember your personalisation settings — such as preferred game categories and interface settings — between sv388 login sessions on the same device.

You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the sv388 Platform, including session management and game performance. sv388 does not use advertising tracking cookies or cookies that serve third-party advertisements.

sv388 does not sell your personal data. sv388 shares your personal data with third parties only in the following limited and controlled circumstances:

• Payment Processing Partners: Your PKR payment information is shared with the relevant payment processor (e.g., Easypaisa, JazzCash, bank gateway providers) to the extent necessary to process your deposit or withdrawal.
• Identity Verification Services: Where KYC verification is required, sv388 may use a third-party identity verification service to cross-reference the documentation you submit. This service operates under a data processing agreement with sv388.
• Game Software Providers: sv388's game library is powered by licensed third-party game studios and software providers. Game session data (wager amounts, results, timestamps) may be transmitted to these providers for game integrity monitoring. These providers do not receive your personal registration data beyond what is technically necessary for game functionality.
• Legal and Regulatory Authorities: sv388 may disclose your personal data to Pakistani financial authorities, law enforcement agencies, or regulatory bodies where required by law, court order, or legal process — including in connection with anti-money laundering investigations.
• Fraud Prevention Networks: sv388 participates in industry fraud prevention initiatives and may share anonymised risk signals with other operators or fraud detection networks to prevent cross-platform abuse.

sv388 implements technical, organisational, and procedural security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and sv388's servers
• Encrypted storage of personal data and PKR transaction records at rest
• Role-based access controls limiting sv388 staff access to personal data on a need-to-know basis
• Automated session timeout and anomalous login detection systems
• Optional two-factor authentication (2FA) via SMS OTP for all sv388 accounts
• Regular internal security reviews of sv388's data processing infrastructure

While sv388 takes reasonable technical precautions, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that poses a material risk to your rights, sv388 will notify affected players in a timely manner via their registered mobile number or email address.

sv388 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply as general guidelines:

• Active Account Data: Retained for the full duration of your active sv388 account plus a reasonable post-closure period.
• PKR Transaction Records: Retained for a minimum of five years from the date of the transaction, in compliance with financial record-keeping requirements applicable to gaming platforms.
• KYC and Identity Documents: Retained for five years from the date of submission or account closure, whichever is later, in compliance with anti-money laundering regulations.
• Support Correspondence: Retained for two years from the date of the last interaction, to enable sv388 to reference prior communications in connection with ongoing or related disputes.
• Marketing Consent Records: Retained for three years from the date of consent or opt-out, to demonstrate compliance with marketing communication obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised in accordance with sv388's internal data disposal procedures. Where data cannot be immediately deleted due to an ongoing regulatory obligation or legal proceeding, sv388 restricts access to that data pending final resolution.

As an sv388 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact sv388 support via WhatsApp, Telegram, or email at [email protected]. sv388 will acknowledge your request within 24 hours and respond substantively within 10 business days.

• Right of Access: You may request a copy of the personal data sv388 holds about you, including your account profile, PKR transaction history, and gaming activity records.
• Right to Rectification: If any personal data sv388 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Note that certain data — such as your verified date of birth — cannot be changed after KYC verification.
• Right to Erasure: Subject to legal retention obligations, you may request that sv388 delete your personal data. sv388 will fulfil erasure requests to the maximum extent possible while complying with applicable law.
• Right to Restrict Processing: In certain circumstances, you may request that sv388 restrict the processing of your personal data — for example, while a correction request is pending.
• Right to Object: You may object to sv388's processing of your personal data for direct marketing purposes at any time. This includes opting out of SMS and WhatsApp promotional communications.
• Right to Withdraw Consent: Where sv388 processes your data based on consent — primarily for marketing communications — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

sv388 does not knowingly collect personal data from individuals under the age of 18. The sv388 Platform is strictly intended for adult players only. The 18+ age requirement is enforced at the point of registration and through ongoing KYC verification procedures.

If you are a parent or guardian in Pakistan and believe that your child under 18 has accessed sv388, please contact sv388 support immediately via WhatsApp or Telegram. sv388 will investigate and take appropriate action as a matter of priority.

sv388 reviews and updates this Privacy Policy periodically to reflect changes in its data practices, the services it offers, or applicable legal requirements. The effective date of the current version of this Policy is displayed at the top of the document.

Where material changes are made — including changes that affect the categories of data collected, the purposes for which data is used, or the rights available to Pakistani players — sv388 will notify registered players via their registered mobile number or email address at least 14 days before the changes take effect.

For any privacy-related queries, data access requests, correction requests, erasure requests, or concerns about how sv388 handles your personal data, please contact the sv388 data privacy team through the following channels. All enquiries are handled by sv388's English-speaking support team, available 24/7 across Pakistan.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available directly at sv388.mobi — average response under 5 minutes
• WhatsApp: Contact details available on sv388.mobi
• Telegram: Contact details available on sv388.mobi

sv388 privacy support is available to players in all cities across Pakistan — including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Peshawar, Multan, and Quetta. All privacy communications are handled confidentially and in accordance with this Policy.